Privacy policy

Privacy Policy

Last updated: January 5, 2026

Feminine Glow operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide customers with a curated online shopping experience. Feminine Glow is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, and disclosure of personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to an individual. We may collect the following categories of personal information depending on how you interact with our Services:

Contact details (name, email address, phone number, billing and delivery address)
Financial and transaction information (payment method, transaction confirmations, order details – payment processing is handled securely by third-party providers)
Account information (if an account is created)
Order history and customer support communications
Device and usage information (IP address, browser type, interactions with the website)
Marketing preferences

We do not collect or store full payment card details.

Sources of Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact support, or subscribe to marketing
Automatically through cookies and similar technologies when you use our website
From service providers such as Shopify, payment processors, and courier partners
From marketing and analytics partners where permitted by law

How We Use Personal Information

We use your personal information to:

Process and fulfil orders
Arrange shipping and delivery
Process payments securely
Communicate order confirmations, shipping updates, and customer service responses
Provide customer support
Send marketing communications where consent has been given
Improve our website, products, and customer experience
Prevent fraud and ensure platform security
Comply with legal and regulatory obligations

Payment Processing

Payments are securely processed by Yoco Payments and Shopify-approved payment providers. Feminine Glow does not store or have access to your full payment card details.

Sharing of Personal Information

We may share your personal information only where necessary, including with:

Shopify and its related services
Payment processors such as Yoco
Courier partners (e.g. Aramex, The Courier Guy) for delivery purposes
Service providers who assist with website operations, analytics, marketing, and customer support

All third parties are required to handle personal information securely and in accordance with applicable laws.

Email Marketing

If you opt in to receive marketing communications, we may send you emails about promotions, new products, or updates. You may unsubscribe at any time using the unsubscribe link included in our emails. Transactional emails related to orders and customer service will still be sent where necessary.

Cookies

Our website uses cookies and similar technologies to improve functionality and user experience. You may disable cookies in your browser settings, although this may affect website performance.

South African POPIA Compliance

Feminine Glow complies with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa. Personal information is collected, processed, and stored lawfully, securely, and only for purposes directly related to the operation of our business.

South African customers have the right to:

Access personal information we hold about them
Request correction or deletion of personal information
Object to the processing of personal information for marketing purposes

Complaints may be lodged with the Information Regulator of South Africa or by contacting us directly at support@feminineglow.co.

Your Rights and Choices

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request portability of personal information
Withdraw consent for marketing communications

Requests may be submitted by emailing support@feminineglow.co. We may need to verify your identity before processing requests.

Data Security and Retention

We take reasonable technical and organizational measures to protect personal information. While no system is completely secure, we strive to safeguard your data against unauthorized access, loss, or misuse.

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

International Data Transfers

Our Services are hosted on Shopify’s platform, which may process and store personal information outside of South Africa. Where applicable, appropriate safeguards are used to protect personal information in accordance with applicable data protection laws.

Children’s Information

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on this page with the revised date.